Privacy Policy

Last updated: 6/29/26

Guardian Glazing Films Ltd. respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal data when you use our website, contact us, request a quote or make an enquiry.

1. Who We Are

This website is operated by Guardian Glazing Films Ltd.
Registered company name: Guardian Glazing Films Ltd.
Company number: 03650779
Company type: Private limited company
Company status: Active
Incorporated: 16 October 1998
Registered office: Izabella House Office 1, 24–26 Regent Place, Birmingham, England, B1 3NJ
Trading name: Guardian Window Films / Guardian Glazing Films
Telephone: 0121 693 4747
Email: sales@guardianwindowfilms.co.uk

For the purposes of data protection law, Guardian Glazing Films Ltd. is the data controller for personal information collected through this website.
References to “Guardian Window Films”, “Guardian Glazing Films”, “we”, “us” or “our” refer to Guardian Glazing Films Ltd.

2. Personal Information We Collect

We may collect personal information when you:

Use or browse our website
Submit an enquiry form
Request a quote
Ask us to arrange a survey
Contact us by phone, email or through the website
Communicate with us about a project
Use any live chat, contact form or call tracking feature, where applicable

The personal information we may collect includes:

Name
Email address
Telephone number
Company name
Job title
Property or project address
Details about your enquiry or project
Any information you choose to include in a message
Communication records

Website usage information, such as IP address, browser type, device type, pages visited and how you interact with the website.
We only collect information that is relevant to responding to enquiries, providing services, operating our website and managing our business.

3. How We Use Your Information

We may use your personal information to:

Respond to enquiries
Provide quotes and project information
Arrange surveys or site visits
Assess project requirements
Deliver requested services
Communicate with you about your project
Manage customer relationships
Keep internal business records
Process invoices and payments
Improve our website, services and customer experience
Monitor website performance and security
Comply with legal, regulatory, tax, accounting or insurance obligations
Handle complaints, disputes or legal claims
Send relevant service or business communications where permitted

We do not sell your personal information.

4. Lawful Basis for Using Your Data

We only use your personal information where we have a lawful basis to do so.
The lawful bases we may rely on include:
Contract or Pre-Contract Steps
We may use your information when you ask us for a quote, survey, project advice or service information, or where we need to take steps before entering into a contract with you.
Legitimate Interests
We may use your information where it is necessary for our legitimate business interests, including responding to enquiries, managing customer relationships, improving our services, maintaining website security, keeping business records and operating our company.
Legal Obligation
We may use or keep your information where necessary to comply with legal, tax, accounting, insurance, regulatory or health and safety obligations.
Consent
Where we rely on consent, such as for certain marketing communications or non-essential cookies, you can withdraw your consent at any time.

5. Enquiry Forms and Contact Requests

When you submit a form on our website, we use the information you provide to respond to your enquiry and communicate with you about your requirements.

This may include contacting you by phone or email to discuss your project, arrange a survey, provide a quote or answer your questions.

If you provide information about a property, project, site or building, we will use that information only for the purpose of understanding and responding to your enquiry, unless another lawful basis applies.

6. Marketing Communications

We may contact existing customers, business contacts or people who have made enquiries with relevant information about our services, where permitted by law.

You can ask us to stop sending marketing communications at any time by contacting us using the details in this policy or by using any unsubscribe link included in our emails.

We will not sell your contact details to third parties for marketing purposes.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website performance, understand visitor behaviour, remember preferences and support analytics or marketing activity.

Cookies may collect information such as:

IP address
Browser type
Device type
Pages visited
Time spent on the website
How you arrived at the website
Interactions with website forms or buttons

Where required, we will ask for your consent before using non-essential cookies. You can manage or disable cookies through your browser settings or through any cookie banner or preference tool used on this website.

If the website uses services such as Google Analytics, Google Ads, Meta Pixel, embedded maps, YouTube videos, live chat or call tracking, these services may set cookies or collect usage information.

For more information, please see our Cookie Policy if available.

8. Sharing Your Information

We may share your personal information with trusted third parties where necessary to operate our business, manage enquiries or provide services.

This may include:

Website hosting providers
Email and IT service providers
CRM or enquiry management systems
Analytics and website performance tools
Payment, accounting or invoicing providers
Professional advisers, such as accountants, insurers or legal advisers
Subcontractors, installers or project partners where required for a project
Access equipment, supplier or logistics partners where relevant
Regulatory bodies, public authorities or law enforcement where legally required

We only share information where necessary and appropriate.

9. How Long We Keep Your Information

We only keep personal information for as long as necessary for the reason it was collected.

Typical retention periods may include:

Enquiry information: for as long as needed to respond to and manage the enquiry
Quote and project records: for the duration of the project and a reasonable period afterwards
Customer records: for as long as we have an ongoing business relationship and a reasonable period afterwards
Financial and invoice records: usually up to 6 years for accounting and tax purposes
Website analytics data: according to the settings of the analytics provider
Complaint or dispute records: for as long as needed to resolve the matter and protect our legal position

We may keep some information for longer where required by law, insurance, contractual obligations, dispute resolution or legitimate business purposes.

10. How We Protect Your Information

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

These steps may include:

Secure website systems
Password protection
Access controls
Secure email and hosting systems
Limiting access to personal data to people who need it for business purposes
Using trusted service providers
Keeping systems under review

No website or online communication method is completely secure, but we take appropriate steps to protect the information we hold.

11. International Transfers

Some service providers, such as website hosting, email, analytics, CRM or software providers, may process data outside the UK.

Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place, such as recognised contractual protections, approved transfer mechanisms or equivalent data protection arrangements.

12. Your Data Protection Rights

Under data protection law, you may have the right to:

Access the personal data we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your information
Ask us to restrict how we use your information
Object to certain uses of your information
Ask for a copy of your information in a portable format
Withdraw consent where processing is based on consent
Complain to the Information Commissioner’s Office

Your rights may depend on the circumstances and the lawful basis we rely on.

To exercise your rights, please contact us using the details at the bottom of this Privacy Policy.

13. Children’s Privacy

Our website and services are intended for businesses, organisations and adults requesting information about window film, graphics, manifestation, vinyl wrapping and related services.
We do not knowingly collect personal information from children through this website.

14. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms, map services or supplier websites.We are not responsible for the privacy practices, content or security of those websites. You should read their privacy policies before providing personal information.

15. Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.

Information Commissioner’s Office

Website: ico.org.uk
Telephone: 0303 123 1113

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date. We recommend checking this page occasionally to make sure you understand how we use your personal information.

17. Contact Us

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

Guardian Glazing Films Ltd.
Izabella House Office 1, 24–26 Regent Place, Birmingham, England, B1 3NJ

Company number: 03650779

Telephone: 0121 693 4747

Email: sales@guardianwindowfilms.co.uk

Phone Number

Email Address